Terms of Service

1. Agreement

These Terms of Service ("Terms") are an agreement between you and Novarra LLC ("Novarra," "we," "us"), a Texas limited liability company. They cover your use of novarra.studio, our apps and related services (the "Service"). By creating an account or using the Service you agree to these Terms, our Privacy Policy and our Content policy. If you don't agree, don't use the Service.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract. The Service is not directed to children.
• You sign in with Google or with an email address. Keep your sign-in secure; you're responsible for activity on your account.
• One person per account. Don't share, sell or transfer your account, and don't create accounts to get around limits or a suspension.
• Give us accurate information and keep your email address current so we can reach you about your account and billing.

3. The service

Novarra lets you generate videos, images, photos and audio with artificial-intelligence models, keep characters consistent, plan series and episodes, and store your files. Results are produced by AI models and can be inaccurate, unexpected or imperfect. The same prompt can give different results, and similar results may be produced for other users. We may add, change or remove features and models (for example when a provider retires a model) and will try to give notice of significant changes.

Your library includes storage that depends on your plan (Starter 10 GB, Creator 50 GB, Pro 150 GB, Studio 500 GB, Enterprise 2000 GB; 1 GB without a plan). If your library is full, new results won't save until you delete files or upgrade.

4. Plans, billing and cancellation

• Subscriptions renew automatically. Paid plans are billed in advance, monthly or yearly as you choose, to your payment method through our payment processor, Stripe, and renew for the same period until you cancel. Yearly plans are charged once a year; their credits are added monthly, in the same amount as the monthly plan. Storage add-ons are billed and renew with your plan. Prices are shown on the Pricing page and at checkout, in US dollars, plus any applicable taxes.
• Cancelling. You can cancel any time from Plans & credits. You won't be charged again, and your plan stays active until the end of the billing period (month or year) you already paid for. We don't give partial or prorated refunds for unused time or unused credits, except where the law requires it.
• Upgrading. When you move to a higher plan, or from monthly to yearly billing, you pay the prorated difference right away; a higher plan's extra monthly credits are added immediately. Moving to a smaller plan or back to monthly billing takes effect at your next renewal. Removing a storage add-on takes effect right away, without a refund for the rest of the period.
• Failed payments. If a renewal payment fails, your plan ends until payment is made. Leftover credits stay on your account with the limits described below.
• Price changes. We may change plan prices. We'll tell you at least 14 days before a change applies to your next renewal, and you can cancel before it takes effect.
• Chargebacks. If you dispute a charge with your bank instead of contacting us, we may suspend the account while the dispute is open. Please email us first; we're happy to help.

5. Credits

• Plans add credits every month. You can also buy top-up packs while you have an active plan.
• Each generation shows its credit cost before you start. Credits are used when a job starts; if a job fails, its credits are refunded automatically.
• Autopilot uses credits automatically: on each day you schedule, it makes an episode and uses that episode's credits, as shown when you set it up. You can pause, edit or delete an Autopilot any time; it pauses itself when your balance can't cover the next episode or your plan ends.
• Invite bonuses. When someone who signed up through your invite link starts their first paid plan, you each get bonus credits, for up to 20 friends a month. Bonus credits follow the same rules as other credits. Self-referrals, fake or duplicate accounts and refunded or disputed payments don't qualify, and we may remove bonuses obtained that way. We may change or end the program at any time; bonuses already earned stay.
• Unused credits roll over while you're subscribed. If your plan ends, leftover credits stay on your account but only work on the draft models at the lowest settings until you subscribe again.
• Credits are a license to use the Service, not money or property. They have no cash value, can't be transferred, sold or exchanged, and are not refundable except as stated here or required by law. Credits obtained through fraud, errors or abuse may be removed.

6. Your content and outputs

"Inputs" are the prompts, text, images, video, audio and character details you give us. "Outputs" are what the Service generates for you.

• You own your inputs and outputs, to the extent the law allows, and you may use outputs for personal and commercial purposes. We don't claim ownership of them. Some outputs may not be protected by copyright, and outputs may resemble content created for others.
• You're responsible for your content. You confirm you have the rights you need to your inputs, including permission from any real person whose likeness, voice or image you upload, and that your use of outputs won't violate the law or anyone's rights. Label AI-generated content where a platform or the law requires it.
• License to run the Service. You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit and display your inputs and outputs only as needed to operate, secure and improve the Service and to provide support. This includes sending them to the AI providers that generate your results. This license ends when you delete the content or your account, except for copies kept for a limited time in backups or as the law requires.
• Watermark. On the free trial and the Starter plan, videos and images you download, post or share carry a small Novarra mark. Don't remove or obscure it. Creator and higher plans have no mark, including on outputs you made before upgrading.
• We don't sell your content, and we don't use your private content to train AI models.

7. Sharing on Explore

Everything you make starts private. If you choose Share to Explore, the item, its prompt, the model used and your first name become visible to anyone. You give us and other users a worldwide, non-exclusive, royalty-free license to view it and to start their own creations from its prompt. You also let us show shared items, credited to you, in Novarra's own website and marketing. You can take an item off Explore at any time, and we'll stop new uses; copies already cached may take a short time to clear. We may remove anything from Explore at our discretion, including after reports from other users.

8. Acceptable use

You must follow our Content policy. You also agree not to:

• Break the law or help anyone else break it, or infringe anyone's intellectual property, privacy or publicity rights.
• Try to get around safety filters, usage limits, billing or account restrictions.
• Access the Service with bots, scrapers or other automated means, except through features or APIs we provide for that purpose.
• Resell, sublicense or provide the Service to others as your own product without our written permission.
• Probe, disrupt or attack the Service, upload malware, or reverse engineer it except where the law allows.
• Use the Service or outputs to develop a competing AI model.

We may block prompts or uploads, remove content and limit or suspend accounts that break these rules. We report child sexual abuse material to the authorities.

9. Copyright complaints

If you believe content on the Service infringes your copyright, email support@novarra.cloud with: your contact details; a description of the work; where the content is on the Service (for example its Explore link); a statement that you believe in good faith the use isn't authorized; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for them; and your physical or electronic signature. We may remove the content and, for repeat infringers, close the account. If your content was removed and you believe it was a mistake, you can send us a counter-notice with the same details.

10. Third-party services

The Service relies on other companies, including Microsoft Azure (hosting, storage and some AI features), Google Firebase (sign-in), Stripe (payments) and fal.ai, which runs AI models from model makers such as Google, Kuaishou (Kling), ByteDance (Seedance), Alibaba (Wan), MiniMax, Black Forest Labs, Topaz Labs and ElevenLabs. Their own terms and safety filters may apply to how your content is processed, and a provider may refuse a request. We aren't responsible for third-party services we don't control, and links to other sites are for convenience.

11. Suspension and termination

You can stop using the Service at any time and ask us to delete your account (see the Privacy Policy). We may suspend or close your account if you break these Terms, if required by law, or to protect users or the Service. If we close your account without cause, we'll refund any prepaid subscription time you haven't used. Download anything you want to keep before your account is closed; after closure your content is deleted. Sections that by their nature should survive (such as ownership, disclaimers, liability limits and governing law) survive termination.

12. Disclaimers

THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DON'T PROMISE THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT OUTPUTS WILL BE ACCURATE, UNIQUE OR FIT FOR YOUR PURPOSE, OR THAT STORED FILES WILL NEVER BE LOST. KEEP YOUR OWN COPIES OF ANYTHING IMPORTANT.

13. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, NOVARRA AND ITS OWNERS, EMPLOYEES AND SUPPLIERS WON'T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR US$100. Some places don't allow these limits, so they may not all apply to you.

14. Indemnity

You agree to defend and indemnify Novarra against claims, losses and costs (including reasonable legal fees) arising from your content, your use of outputs, or your breach of these Terms or the law.

15. Governing law and disputes

These Terms are governed by the laws of the State of Texas and applicable US federal law, without regard to conflict-of-law rules. Before filing a claim, please email us so we can try to resolve it informally within 30 days. Any dispute that isn't resolved will be brought only in the state or federal courts located in Texas, and you and we consent to their jurisdiction. Either of us may bring an individual claim in small-claims court instead. Nothing here limits rights you have as a consumer that can't be waived.

16. Changes to these Terms

We may update these Terms. If a change is material, we'll notify you by email or in the app at least 14 days before it takes effect. Continuing to use the Service after that means you accept the new Terms. If you don't agree, cancel and stop using the Service before the change takes effect.

17. General and contact

These Terms, with the policies they mention, are the whole agreement between you and us about the Service. If any part is unenforceable, the rest still applies. Not enforcing a right isn't a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets. Contact us at support@novarra.cloud.

Questions? Email support@novarra.cloud. See also our Terms of Service, Privacy Policy and Content policy.